Decreasing Product Returns

Manufacturers in today's competitive global economy must have effective, efficient systems and procedures for managing the storage, transfer, and shipping of products. Without adequate systems and procedures, products can be improperly stored and damaged during transfer or shipping--and manufacturers can incur costly delays and losses.

The Challenge
A large Bay Area semiconductor equipment manufacturer experienced a 40-percent rate of return on its shipments because of damaged goods. Moreover, its product packaging did not conform to clean-environment standards.

The MHA Solution
The company called upon MHA Packaging to design new, versatile containers and develop systems and procedures for storing, transferring, and shipping its fragile, expensive products. After extensive research and analysis of the situation, MHA designed and implemented internal and external procedures for packaging and storing the company's products. A new packaging design ensured that the company's products would be protected from damage, comply to clean-environment standards, and maximize warehouse storage capacity.

The Result
The company continues to adhere to the MHA packaging system developed 12 years ago. Product damage and loss has been dramatically reduced, and packaging now conforms to clean-environment standards. The company's reputation for delivering high quality products has greatly improved and its profits have significantly increased.